FAQS
Is the flashlight mode selection important?
The right selection of flash lighting modes is also important for both lights. On fast descents you will need all the light you can get. You can then use a less powerful setting when climbing to save battery life.
Is flashlight great tool for self-defense?
Flashlights can easily assist you in a self-defense situation. If someone is threatening you, just flash the light in their eyes and blind them temporarily while you make your get away or maneuver into position. Also, a lot of tactical flashlights have bezel edges. These are supposed to assist you in breaking a window.
What about material and shape of flashlight?
Most flashlight bodies are aluminum alloy. Not all aluminum bodies are the same—thinner styles are lighter, thicker ones are tougher.
Cylindrical bodies are the most common shape. Additionally, the surface of the body may have a knurled pattern to provide grip and reduce slipping.
Do you offer OEM/ODM manufacturing services?
Yes, we offer OEM and ODM manufacturing services. For many products we will be able to help you make products that are available on the markets. However, and for special manufacturing request and large volume productions we also offer professional OEM/ODM manufacturing services.

Do you have an IBAN number?

No, because IBAN is used mainly in Europe and is not common outside of the EU. Instead we use a SWIFT code to receive bank transfers.
We frequently get this question from our European customers: they want us to provide the IBAN number for our bank account.  Well, we'd like to, but IBAN is used only in Europe, and is not common in any other locations outside the EU.
What payment options do you accept?
Currently we accept the following payment options:

  • PayPal
  • Credit Cards
  • Bank Transfer
 

 

WHAT KIND OF WARRANTY DO YOUR PRODUCTS HAVE?
All items are guaranteed to be as described and illustrated. If for any reason you are not satisfied with any item purchased, you may return the insured product within 15 days for a full refund or replacement, whichever you prefer. Shipping and handling are nonrefundable. Please see our After-sale service page for more details and find additional warranty information
 
SHIPPING AND DELIVERY

HOW LONG WILL IT TAKE TO RECEIVE MY SAMPLE?

Depending on where your sample is being shipped to, most non-overweight shipments will take between 5-7 days to be delivered from the time your order leaves our warehouses.
 

HOW WILL MY ORDER BE DELIVERED?

Dongguan Nankang Hardware Co., Limited uses express, air and sea to ship your orders to you.
 

WHAT IS YOUR RETURN POLICY?

If for any reason you are not satisfied with any item purchased, you may return the insured product within 15 days for a full refund or replacement, whichever you prefer. The limited warranty term is 15-day beginning on the date of purchase or order. A 20% re-stocking fee may apply. You must provide a copy of your packing slip/invoice with the item(s) listed. Shipping and handling are nonrefundable.
All returns require a Return Authorization Number before they can be returned to Dongguan Nankang Hardware Co., Limited. Please contact Customer Service either by calling 86-769-82882004 or via email to receive a Return Authorization Number. Please make sure you provide your name, invoice number and a brief description of the reason(s) for the return.
 

WHAT HOURS ARE YOUR CUSTOMER SERVICE REPRESENTATIVES AVAILABLE?

Customer Service representatives are available at 86-769-82882004, Monday thru Friday, 8.30am to 6pm, and Saturday, 8.30am to 12am.
 
HOW CAN I HELP DONGGUAN NANKANG HARDWARE CO., LIMITED?
The best way to share your love for DONGGUAN NANKANG HARDWARE CO., LIMITED’s great deals and products is by spreading the word and telling your friends and family. Here are some other ways to tell us what you think:
·                  Follow us & post on FacebookTwitter and Linkedin #navitorch
·                  Click here to email us feedback
·                  Write a product review

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